fbpx

Client Success Manager

Mar 3, 2023 | Openings

We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The customer service associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner. You will apply your multitasking skills by listening and speaking to customers, navigating computers, and typing call documentation simultaneously. You will have the ability to swiftly gain customer confidence and trust.

To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills.

Client Success Manager Responsibilities:
Processing and logging incoming calls into the CRM system.
Identifying customer needs.
Forwarding and escalating inquiries to relevant individuals and departments.
Contacting customers to give them accurate feedback on the progress of their inquiries.
Providing outstanding customer service.
Updating customer information as required.
Maintaining confidentiality of information.

Client Success Manager Requirements:
3+ years of customer service experience, preferably in a related field.
Successful completion of provided training.
Proficient computer skills.
Experience with CRM preferred.
Proficient with MS Office suites.
Excellent phone etiquette.
Outstanding communication skills, both verbal and written.
Strong people skills.
Ability to sit at a desk for extended periods.

Salary: Starting at $1,000

Schedule: Business hours business days

Frequently Asked Questions

What are the equipment and system requirements for onboarding?
Depending on the position, the general ones are as follows:
High-speed internet (10mps minimum)
Secure workroom
PC computer with intel core I5 or higher
Wired Headset with Mic
How long does it usually take to pass all interview stages?

It can take anywhere from 2-10 business days to hear back from us. The process can be accelerated if the candidate completes the tests and videos as soon as they are received. Then it is determined by the time the client has set aside for the process.

What’s the advantage of being part of the talent pool?

After passing all stages of our screening process, an applicant is added to our talent pool. When we have a job order, we will invite qualified professionals from our pool to an interview with the client.