RealTop Is Expanding at An Exponential Rate with the help of Remote Talent LATAM

We use Remote Talent LATAM to power much of our customer support and sales teams to keep up with the demand.

About Nikitas & RealTop

Nik Tsoukales, based out of Boston, is the owner of two successful businesses – a consumer credit restoration company and a digital marketing agency. His love for everything business & marketing led him to start his own ventures

The Problem

As RealTop grew, so did the demand for customer support and sales assistance. Nik quickly realized that he couldn’t keep up with the demand himself and needed to find a solution that would scale with his business. Boston had a relatively small talent pool and the talent that was available was very expensive. He tried a firm based in the Philippines for remote work but the time difference made it difficult to coordinate and communicate.

How Nik Uses Remote Talent LATAM

RTL’s remote talent has been a game changer for RealTop. The team is able to provide the same high level of customer support and sales assistance as if they were in-house but at a fraction of the cost. This started 6 years back when only a handful of team members were needed. Now, the team has close to 70-80 people and is continuing to grow. Communication through instant messaging apps makes it seem as if they are right next to each other.

The Results

Since using Remote Talent LATAM, Nik has been able to scale his business 3X the rate he was previously growing. The customer support & sales teams have been able to keep up with the demand and his businesses are now running smoothly. Nik’s company has been awarded three TOP 5000 INC awards, the recognition for fastest growing small businesses in the US.

If you’re ready to have a success story like this one, book a call with our team.